Service Management In ITIL

IT SERVICE MANAGEMENT IN ITIL --  Service Management defined as  a set of specialized capabilities for delivering value to customers in the form of services. ITIL is a framework for IT Service Management. ITIL Service management implement Good practices that have withstood the test of time. Good Practices may come from a number of sources including : Standards ,Public frameworks ,Academic research ,and Proprietary knowledge.

ITIL: Best Practice IT Service Management

ITIL IT SERVICE MANAGEMENT -- ITIL is the most widely adopted guidance for IT service
management worldwide. ITIL was created by experts who incorporated the learning experiences and practices of leading organizations, ‘best-inclass’ practitioners and IT service providers from around the world. Adopting good practice can help a service provider to create an effective service management system. Good practice is simply doing things that have been shown to work and to be effective.

What is IT service Management (ITSM) ?

IT SERVICE MANAGEMENT -- IT Service Management is a general term that describes a strategic approach for designing, delivering, managing and improving the way information technology (IT) is used within an organization. IT service management (ITSM) refers to the entirety of activities , directed by policies, organized and structured in processes and supporting procedures  that are performed by an organization to plan, design, deliver, operate and control information technology (IT) services offered to customers.